FAQs

What should I expect when visiting your wedding dress shop?

First time wedding dress appointments usually take just over an hour or thereabouts, so give yourself the time that’s needed to fully enjoy your time with us.  Upon arrival, you’ll be asked to complete a mini Q&A so that we can help you as much as possible. You will then be introduced to your stylist who looks after you for the duration of your appointment.  Wedding dresses can be very heavy and brides often tell us that its far more tiring than expected, so on average brides try between 6-10 dresses whilst here.

Do I need to bring anything to the appointment?

We have bridal shoes here to try for your appointment.
We recommend nude undergarments or shape wear.
Otherwise, just yourself and an open heart.

Do you allow photography?

Yes. Although we do encourage you to try several gowns first, allowing yourself and your guest to fully enjoy the experience. At the end of your appointment if there are a couple of favourites your stylist will help you back into the dresses of your choice and give you the opportunity for photos.

How many guests should I invite to my appointment?

We have found that the magic number is 2 guests for your visit.  We are not a large boutique and there is usually more than one bride in at a time.  Saturday’s are restricted to 2 guests and weekdays up to 3.

Can I bring children to my appointment?

Unfortunately, we do not allow children under the age of 8 as we have found this may be distracting to the bride but also to other brides who may be here at the same time.

How do I order a dress with you?

We request an initial 50% payment with the outstanding balance to be paid upon the arrival of the dress. Some brides do pay the total at the beginning and others like to pay their balance off each month.

How long does it take to order a wedding dress with you?

Nearly all of our designers require 8+ months just to make your dress. Ideally, we would love every bride to have a minimum of 10 months to order their wedding dress. You must take into consideration production time, plus delivery, plus 4 – 6 weeks for your fittings and alterations. Some designers have rush options to enable us to order wedding dresses which will incur an extra fee.

Do you have a seamstress in-store?

We do work with an on-site seamstress who works out of Mews Alterations which is located just behind our store.  She typically offers fittings on a Monday, Thursday and Saturday.

We are also very fortunate to have a fab relationship with a couple other seamstresses for other locations and last minute turn around.

Can I buy a veil with you?

We have lots of beautiful veils open to you and ideally you will try these at your very first appointment. If you have decided at a later date about a veil, you can book a half hour veil appointment to do this. Some veils do take 3 months to order.

Why do you charge for appointments?

Some people make multiple appointments and cancel or don’t show up. 🙁 This small fee helps assure the bride and guests will have the best selection of dates and times available to choose from. This fee is non-refundable, but is redeemable against your gown, (not redeemable against sale dresses.) Our consultative approach, offering a one-to-one advisory service does mean that you are receiving our full attention at all times. Should you need to reschedule, so as to not incur an additional booking fee we request you do so at least 72 hours in advance.